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SHIPPING POLICY

SHIPPING AND HANDLING:

RAQUEL'S COLLECTION, INC.  offers:  WHITE GLOVE SERVICE  (blanket wrapped and delivered inside your home) for all of our large pieces. This service is included in the price of the item, however, a small  handling fee (that will depend on the  size and weight of item ) will be  added  to your bill. We will advise the customer prior to confirming the order  the  cost of this fee. Please note  that special  freight rates apply to Alaska and Hawaii.

Smaller pieces will be shipped via Fedex Ground. However if you prefer White Glove Service, we will advise you the difference in freight.

 

DELIVERY GUIDELINES

If item or items are in stock  and  shipped via White Glove Service, you will receive your order within 15-20 days from the date of purchase. If it is shipped via Fedex  Ground  please allow also 15-20 days from date of purchase.

YOUR CREDIT CARD WILL BE CHARGED THE DAY YOUR ORDER IS SHIPPED.

 

ORDERS FOR ITEMS NOT IN STOCK

Please be aware that the item or items you have ordered are hand/ made. Therefore, allow 90 days from the date of your order, to receive your purchase. 50% NON/ REFUNDABLE, OF THE TOTAL AMOUNT OF YOUR ORDER WILL BE CHARGED UPON CONFIRMATION OF SAME. THE REMAINING BALANCE WILL BE CHARGED THE DAY YOUR ORDER IS SHIPPED.

 

PRIOR TO DELIVERY: PLEASE NOTE THAT WE DO NEED 48 HOURS ADVANCE NOTICE TO CHANGE A DELIVERY APPOINTMENT.

Please let us know if you have any difficult access points that we should notify the carrier. Please be sure to find out any requirements for access to buildings that have specific delivery instructions, such as delivery allowed only during certain hours, dedicated freight elevators, etc.

Our carriers do not dispose of any existing furniture.

Delivery day : Please clear the way to the room in which the furniture will l be placed. .Our professionally trained delivery team will unwrap, place and assemble your beautiful pieces in the appropriate room.

Please note our team cannot rearrange existing furniture, connect or disconnect electrical equipment, hang mirrors or wall art.